Frequently Asked Questions

We’ve been servicing the Fraser Coast for over 24 years — so we’ve heard just about every question! Here are some of the most common ones our customers ask:

Why is my TV signal dropping out or pixelating?

This is usually caused by one or more of the following:

Interference from 4G or 5G mobile towersDamaged or outdated antennasRusted components or loose connectionsWater damage inside cable joins

We’ll test your signal on-site and identify the exact cause — no guesswork.

My antenna looks fine — do I really need a new one?

Even if it looks okay from the ground, salt air and age can cause hidden damage. Corrosion inside connectors and joints often weakens the signal. We only recommend replacement when it's necessary and cost-effective.

Can salt air damage my antenna or satellite dish?

Yes — Hervey Bay’s coastal conditions cause rust, corrosion, and even structural failure in cheap or old installations. We use high-quality parts proven to last in harsh environments.

What about wind damage?

Strong winds can loosen or bend your antenna or dish over time, throwing it out of alignment or breaking brackets. We use reinforced mounts and secure all hardware for long-term stability.

Do you install Starlink?

Yes! Starlink is a great high-speed internet option for regional and coastal areas. We handle:

Mounting the dish securelyCabling and powerNetwork connection and Wi-Fi setupWeatherproofing for long-term reliability

How is Starlink different from regular satellite TV or internet?

Starlink is a satellite-based broadband internet service offering faster speeds and lower latency than traditional satellite NBN. It’s ideal for rural areas or properties without fixed-line access.

Can you wall-mount a TV on brick or rendered surfaces?

Yes — we have the right tools and fixings to mount TVs on brick, timber, plasterboard, or rendered walls. We also conceal cabling for a clean, professional look.

Do you provide all parts and equipment?

Yes — we supply and install everything: antennas, boosters, brackets, cables, cameras, mounts, and more. We only use tried and tested gear that works in our local conditions.

Do you install Foxtel or VAST satellite systems?

Absolutely. We can install, realign, or troubleshoot satellite systems including:

  • VAST (Viewer Access Satellite Television) for free-to-air coverage

  • Foxtel satellite dish setup

  • Weatherproofing and signal checks

Got another question? Get in touch!